You may return most items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (i.e. you received an incorrect or defective item, etc.).
Many of our items are handmade and one of a kind. As such, we put a great amount of effort into accuractely describing and photographing each item in our store. Should you have any questions or concerns about a purchase that you are considering, please write us for clarification before making your purchase. Should you desire a photograph of a product at an angle that is not provided on the website, we are more than happy to provide you with additional photos via email. Returns that are requested for reasons such as "The item was not what I expected" will be handled on a per case basis and honored at the discretion of the Familiar Spirits artisans. All returns of this nature that are accepted will be done so with a 15% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.